Farmout Central Intouch Inc is now accredited by TESDA to offer a Finishing Course for Call Center Agents
The modular courses offered are English Proficiency, North American, Australian, and British Culture, Telemarketing and Sales, and Achieving Customer Delight.
Farmout Central Intouch Inc has been granted the Certificate of TVET Program Registration WTR No. 0601042009. Pursuant to Republic Act No.7796 creating the Technical Education and Skills Development Authority (TESDA) and in accordance with TESDA Board Resolution 98-03 dated January 23, 1998. The certificate of TVET Program registration was granted on the basis of the institution's compliance with the prescribed minimum requirements for the conducting the course.
This means that greater employment opportunities are now within the grasp of many of our fellow Filipinos and Filipinas looking for a promising career in the call center industry. Jane Chua, President of Farmout, explains, “Aside from offering excellent courses to better equip future and existing call center representatives, we offer them hands on training giving them a real experience on how the industry really works. This is definitely a distinct advantage for those who really want to learn and make a great career in the call center industry.”
This also will benefit existing call centers by outsourcing their training of agents to Farmout. Wison Chua, MIS Head explains, “Contact centers invest heavily on training their agents with good results but with a hefty price tag. Why not significantly cut the cost of training by outsourcing their training to us yet maintain or even surpass the performance of their CSRs? I also figure, why not let the career agents enroll in our program then go back to their respective centers as superstar professional agents?”
This also gives opportunities for entrepreneurs by franchising the Farmout Call Center and Farmout Call Center Training business in their respective areas. By replicating the success of Farmout, the business model may also work in their respective areas.
For enrollment and franchising inquiries please email: jobi.millar[at]farmout.ph
Filed under Business, Linkages, Training, Jobs by Simon Francis Blaise.
Summer is here and I know for a fact that most companies conduct their human resources development activities at this time of the year.
I got an email from Anna (a high school friend) asking other friends and me for team building ideas. In short a really good team building activity. I guess this is for their annual corporate team building. She mentioned that it should be one that is aside from anything involving heights and ropes. I replied that I know a team building activity that involves bikinis and beach to which she replied; "That is very interesting to know. Bikini will be what we wear underneath and beaches will be the venue. Ha ha, how much? Free goodies enough?"
I was sweet-talked to it so I had no choice but to ask for more details. I was informed that the said team building activity would be sometime in April. I asked for specific team competencies she wants them to enhance, the goals she would like the team to achieve and who are the participants. Anna replied, "Communication and synergy, I guess. We don’t really have a team yet; we just have a "group" thrown in with each other assigned to the same department. Everybody works on their own and makes rules of their own; it’s the culture of the boss."
There are many team building activities out there that anyone can think of. Watch reality shows (Extra Challenge, The Apprentice, Amazing Race, and yes even the pathetic Pinoy Big Brother) and you could get a lot of ideas. For all we know, the activities of the shows were conceptualized by trainers and consultants using SLEs (structured learning experiences) and training icebreakers. Team building is fun and very effective if the participants are committed. The goals and objectives of the entire exercise should be well set and the facilitator must conduct a good great debriefing session afterwards otherwise the activity will just be a corporate outing disguised as an expensive training program.
And yes, a team more than just a group of people. A team is a group of committed interacting individuals sharing a common goal and the responsibility for achieving it. Team building is not just a buzzword, a catch phrase or a training fad. Team building is an intervention specifically designed to improve a company's organizational effectiveness. Team building is also a skill and any skill must be practiced to be mastered. A team building activity is an excellent way of boosting corporate staff morale and improving group dynamics and communication. Team building is exciting and challenging and has almost unlimited possibilities because human potential is almost unlimited.
Bikini and beach for a team building activity. It would be inexpensive and lots of fun!
You could buy books on team building and other office productivity tools here:
  
Filed under Learning, Books, Business, Personal, Training by Simon Francis Blaise.
I made an earlier post regarding an ad sponsorship offer. I wanted to know if it was legit. But up to now, I have not received any advice. In my research about affiliate marketing, I read an article about phishing in the Affiliate Classroom e-zine. Could this be the answer?
Here is the article:
Does Phishing smell fishy?
I'm pretty sure I know spam when I smell it, but what is 'phishing'? Does it have a similar odor? Need to know – Suz Well, both those terms do have to do with 'spoiled' email in one way or another.
Spam, though definitions differ, is a form of unwanted email — usually an attempt by someone unknown to get you to buy something you're very unlikely to want, at least from them.
Phishing, by contrast, is an attempt to get something from you that you wouldn't want to give a stranger — your personal or financial information.
An email from a 'phisher' usually arrives disguised as being sent by a legitimate company — PayPal or your bank, for example. The return address, the subject line, and the message body have all been craftily crafted to make it look like it's from someone you trust.
The goal is to get you to provide your credit card number, online banking password, Social Security number, or other sensitive information. Once they have that, they can charge items, transfer cash, etc. In other words steal your money, by stealing your identity.
Read more
Filed under Business, Lessons, Reactions, Personal by Simon Francis Blaise.
I just received an email indicating an interest and an invitation for ad sponsorship for Pangasinan Blog. I’m not sure how to treat this email. Is it spam? Is it a scam? Is it legit? Is there a catch? I’m not sure. That is why I hope someone could shed some light regarding this email. I googled for the name of the sender and found another blogger (Lica) who received a similar email and some others sites with his name. Here is the actual email:
Hello Pangasinanblog,
I'm interested in finding out whether or not your Blog accepts sponsors. What I am interested in is sending you a list of keywords which I would like linked to certain URLS (all family friendly sites). These links would go into your Blog entries or underneath them, however you see best fit.
Example1: http://www.thegeekchannel.com/2006/02/18/so-what-is-a-day-trader/ which shows a sponsor link with them keyword "Stock Option Investing".
Example2: http://kimzey.blogspot.com/2005/12/shower-humidity.html where the link is below the post. "Supporter area:" could even be posted above the links to differentiate them from your content.
We are offering $2.50 per link, possibly more if the Blog meets certain criteria. If you're interested please send a paypal email address that we may send your payments to. If paypal is not available we can arrange for other payment options. Also, the link information is submitted in excel format. It's fairly simple but you must have some understanding of excel format.
I look forward to supporting your Blog; it's a good one!
Note: Please send all your replies to blogtoprofit@gmail.com
Thanks,
Marvin Barraquias
What do you think?
Filed under Business, Personal by Simon Francis Blaise.
I went to Manila last Friday to accompany my wife (a UST Economics graduate and now a 3rd year student nurse in the University of Pangasinan College of Nursing). She will be there for her affiliation (exposure to hospital areas- San Lazaro, Orthopedic and Mental hospital).
Along the course of the trip and sidetrip, I came face to face with two sides of customer service. You see, customer service is one area in corporate training I always enjoy. As a trainer-consultant of Leverwedge Consulting Inc. (a Pangasinan-based consulting firm established by my brother-in-law, his friend and with me as junior partner-consultant), I have been in charge of the competency-based training needs analysis, traffic generator surveys, customer satisfaction surveys, mystery shopping, customer service cycle analysis and the actual customer service training. This has broadened my understanding of why a customer service strategy (if any) fails or succeeds. One useful technique is to review the service cycle and identify areas where a breakdown in customer service happens.
Read more
Filed under After Class, Business, Personal, Training by Simon Francis Blaise.
Now its official. BlogMedia, Inc., a US based corporation, has announced that it acquired The Blog Herald from Duncan Riley.
A month ago, Off-the-Air interviewed Mr. Riley regarding the sale but at that time the buyer/s wanted to be anonymous.
You could read the transcribed interview here. Or listen to the audio (part 1 and part 2). The interview was set-up by Techie using Bitstop's VOIP facilities and recorded at eradioportal's audio and video streaming site.
You could also visit The BlogHerald for the official announcement. Problogging also posted something about the sale. And of course, so did Duncan Riley.
Filed under Technology, Business, Reactions by Simon Francis Blaise.
There are some things I just can’t fathom.
Philippine Peso continues to surge ahead.
Economic outlook of the country seems positive.
Oil companies report increased profit.
Oil falls to lowest levels of the year
Oil prices in the country continue to increase.
Prices of goods still high.
Juan Dela Cruz is still poor. <--- no need for links because this is obvious. Just look around.
Filed under Business, Reactions by Simon Francis Blaise.
Tomorrow (or in about a few minutes), could be doomsday. Although for us majority middle income to impoverished Filipinos, it may seem like a scenario straight from the Dark Ages- political turmoil, moral decay and economic crash.
The first two, we have aplenty (we get our daily dose from our fractured government- at both sides of the fence). The latter (God forbid) from the implementation of the additional Vat increase.
But we need the Vat or so they say.
The government would use the new revenues to reduce our the colossal budget deficit and place public finances on a “sustainable footing”. The additional 2% Vat would help lower interest rates for businesses and improve investor confidence in the Philippines, which has been damaged by constant political bickering.
The government anticipates (and we hope) that the impact of the additional 2 percent VAT on local retail prices of all products will be less than 2 percent and would only be about 1 percent for electricity.
If our already bleeding pockets will feel the negative cascading effect of increased consumer goods and services, I am wondering why doesn’t the good performance of the Philippine Peso (Php 52.17 to $ 1 as of January 31) cause any ripple? Or is it just a matter of tangibility?
Filed under Business by Simon Francis Blaise.
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