June 10, 2006

Finishing Course for Call Center Agents

Farmout Central Intouch Inc is now accredited by TESDA to offer a Finishing Course for Call Center Agents

The modular courses offered are English Proficiency, North American, Australian, and British Culture, Telemarketing and Sales, and Achieving Customer Delight.

Farmout Central Intouch Inc has been granted the Certificate of TVET Program Registration WTR No. 0601042009. Pursuant to Republic Act No.7796 creating the Technical Education and Skills Development Authority (TESDA) and in accordance with TESDA Board Resolution 98-03 dated January 23, 1998. The certificate of TVET Program registration was granted on the basis of the institution's compliance with the prescribed minimum requirements for the conducting the course.

This means that greater employment opportunities are now within the grasp of many of our fellow Filipinos and Filipinas looking for a promising career in the call center industry. Jane Chua, President of Farmout, explains, “Aside from offering excellent courses to better equip future and existing call center representatives, we offer them hands on training giving them a real experience on how the industry really works. This is definitely a distinct advantage for those who really want to learn and make a great career in the call center industry.”

This also will benefit existing call centers by outsourcing their training of agents to Farmout. Wison Chua, MIS Head explains, “Contact centers invest heavily on training their agents with good results but with a hefty price tag. Why not significantly cut the cost of training by outsourcing their training to us yet maintain or even surpass the performance of their CSRs? I also figure, why not let the career agents enroll in our program then go back to their respective centers as superstar professional agents?”

This also gives opportunities for entrepreneurs by franchising the Farmout Call Center and Farmout Call Center Training business in their respective areas. By replicating the success of Farmout, the business model may also work in their respective areas.

For enrollment and franchising inquiries please email: jobi.millar[at]farmout.ph

Filed under Business, Jobs, Linkages, Training by Simon Francis Blaise.
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March 21, 2006

Billiards and Call Centers

Saturday was billiards night. At least for my friend Kevin and I, who battled for iced cold beer in a 9-ball challenge. We haven’t played for quite some time so it was a battle royale ala Bata versus Bustamante (we wished). Race to three per set= one round of San Mig Light at Mario’s billiards at Gomez St., Dagupan City. Mang Mario is once upon a time, Dagupan’s top billiard hustler who defeated a lot of professional billiards players for money.

 

Kevin, a 2005 graduate is currently working in a certain call center in Makati. He described his work as a "cut and paste", "no call", and "just fixing orders" for a US telco with a client base in California. So easy and yet he earns more than his brother, a CPA who works in a bank in Makati.

 

Yes, the job of the year is working in a call center. Call centers abound in Metro Manila. In fact, some companies do not even require a college diploma as they even hire high school students who are at least average in English communication skills and adept in computer typing. Although this could mean extra income, this could have a negative effect to their pursuit of a college education. Others have given up their studies in favor of work. Is this boon or bane?

 

By the way, I lost the game 2 sets to 1. Blame it on the beer or the lack of it.

Filed under Jobs, Personal, Sports by Simon Francis Blaise.
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